Compliance & Standards Officer

Compliance & Standards Officer (Temporary, Part Time)

Why work with us:

The City of Waterloo is a rewarding place to work. Each day, you will support and/or participate in the delivery of services that impact residents of this city, making it a great place to live, work and play for everyone.

Home to two world-class universities, a top-ranked college, a tech ecosystem, entrepreneurs and small businesses, there is a readiness to do things differently in Waterloo. Our vision is to be a leader in sustainability and to build a future-ready community for all. We are committed to workplace wellbeing and providing an inclusive, safe and enjoyable work environment.

For more information about the City of Waterloo’s Strategic Plan, Vision, Values and Guiding Principles, please click here: City of Waterloo 2023-2026 Strategic Plan.

What we offer:

• Supportive and caring organization that promotes respect, inclusivity, health, safety and wellness;
• Dedication to the organization’s commitment to Reconciliation, Equity, Accessibility, Diversity and Inclusion through ongoing training and access to related programs and workshops, opportunities to connect with others around topics of social justice and equity, and opportunities to be involved with the initiatives that guide this corporate journey;
• Certification as a Living Wage Champion;
• Fulsome employer-paid benefits package (extended health and dental care), including paid sick days, long-term disability, life insurance and an Employee and Family Assistance Program;
• Defined Benefit Pension Plan (OMERS) eligibility for all employees;
• Flexible work schedules, paid vacation and personal days, and the opportunity to bank overtime*;
• Substantial internal and external training and development opportunities;
• Opportunities to get involved and give back to the community;
• Employee-wide events, activities, site visits, BBQs, etc.;
• Complimentary FitPass for City of Waterloo employees and family members for leisure, swim, and fitness drop-in programs; and,
• So much more!

What you will do:

Reporting to the Manager of Compliance and Standards in the Municipal Enforcement Services Division, your primary responsibilities will include, but are not limited to, the following:  

• Conduct inspections in order to establish compliance with by-laws, investigate complaints and interpret and enforce municipal regulatory by-laws and designated provincial regulations
• Provide the public and other interested parties all necessary information and assistance related to by-laws in the City
•  Enforce the parking restrictions on all city streets, private property and City property through the issuance of parking violation tickets or facilitate tows
• Operate the overnight parking exemption program through a web-based tracking system
• When violations are observed, interact directly with person(s) to ensure compliance with by-laws is achieved
• Manually and electronically record information/facts with respect to investigations
• Respond to complaints generated through the Waterloo Regional Police Service, the City of Waterloo and citizens
• Travel throughout the City to conduct inspections, establish compliance, investigate complaints, and conduct other duties as required
• Provide back-up to other Enforcement Officers as required

What you will bring:

• Two (2) year post-secondary diploma in Law and Security Administration, Police Foundations or related field with a minimum two (2) years’ experience in municipal enforcement. An equivalent combination of education and experience may be considered.
• Familiarity with courtroom procedure and decorum with an understanding of the Ontario Evidence Act
• Valid MTO ‘G’ or DZ’ class driver’s licence in good standing with driver’s abstract acceptable to the City (maximum of 3 demerit points; maximum of 2 convictions within the previous 36 months; no driving related criminal code convictions within the previous 36 months; and no ignition interlock restrictions) is required to perform the job.
• Working knowledge of provincial acts and codes, municipal by-laws, zoning, licensing, building and property standards is an asset
• Strong report writing, tactful communication, public relations and interpersonal skills
• Working knowledge of Microsoft Office products and strong keyboarding skills
• Flexibility to work various shifts as assigned, including weekends, evenings, and nights
• Valid First Aid and CPR certification or willingness to obtain
• Certification in quantitative noise enforcement is considered an asset
• A passion for promoting and maintaining a healthy and safe workplace and the ability to work respectfully and effectively in a team environment
• Strong commitment to delivering quality customer service
• Demonstrated commitment to Reconciliation, Equity, Accessibility, Diversity and Inclusion

What we will require:

• A Police Criminal Record and Judicial Matters Check satisfactory to the City.
• Proof of your current and valid certificate(s), licenses and/or educational qualification, if applicable.

Be You @ Waterloo (Our Commitment to Diversity, Equity, Inclusion and Belonging): 

The City of Waterloo acknowledges that our work takes place on the traditional territory of the Haudenosaunee, Anishnaabe and Chonnonton Peoples, and is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River.  The City is dedicated to advancing the organization’s commitment to Reconciliation, Equity, Accessibility, Diversity and Inclusion and to reducing barriers to employment opportunities. Applications from members of historically underrepresented groups, including Black, Indigenous, racialized communities, women, persons with disabilities and members of 2SLGBTQIA+ are encouraged for positions at all levels within the organization. Candidates from historically underrepresented groups are encouraged to self-identify in their application.

Accommodations are available throughout all stages of the recruitment process in accordance with the Human Rights Code and other applicable legislation. We encourage applicants to access support(s) that may be needed. To request accommodation during the application process, please email recruitment@waterloo.ca, quoting the position and competition number. Applicants advancing to the next stages of the recruitment process will be provided with additional opportunities to make their needs known.

Staff Association:

Qualified and eligible City of Waterloo Staff Association applicants will be considered first for this posting.