Municipal Enforcement Clerk

Municipal Enforcement Clerk

 Why work with us: 

The City of Waterloo is a rewarding place to work. Each day, you will support and/or participate in the delivery of services that impact residents of this city, making it a great place to live, work and play for everyone. 

Home to two world-class universities, a top-ranked college, a tech ecosystem, entrepreneurs and small businesses, there is a readiness to do things differently in Waterloo. Our vision is to be a leader in sustainability and to build a future-ready community for all. We are committed to workplace wellbeing and providing an inclusive, safe and enjoyable work environment. 

For more information about the City of Waterloo’s Strategic Plan, Vision, Values & Guiding Principles, please click here: City of Waterloo 2023-2026 Strategic Plan.

What we offer:

• Supportive and caring organization that promotes respect, inclusivity, health, safety and wellness;
• Dedication to the organization’s commitment for Reconciliation, Equity, Accessibility, Diversity and Inclusion through ongoing training and access to related programs and workshops, opportunities to connect with others around topics of social justice and equity, and opportunities to be involved with the initiatives that guide this corporate journey;
• Certification as a Living Wage Champion;
• Defined Benefit Pension Plan (OMERS) eligibility for all employees; 
• Flexible work schedules, paid vacation and personal days, and the opportunity to bank overtime;
• Substantial internal and external training and development opportunities;
• Opportunities to get involved and give back to the community;
• Employee-wide events, activities, site visits, BBQs, etc.;
• Complimentary FitPass for City of Waterloo employees and family members for leisure, swim, and fitness drop-in programs; and, 
• So much more!

What you will do:

Reporting to the Supervisor, Enforcement Administration & Customer Service, your primary responsibilities will include, but are not limited to, the following: 

• Provide excellent front-line customer service via telephone, e-mail and front counter by promptly responding to inquiries and complaints and recording in AMANDA database
• Provide information to the public on City of Waterloo regulatory by-laws and promote compliance
• Provide investigating officers with complaint information and assistance as required
• Process and administer parking tickets and forward reminder notices to registered owners of vehicles related to outstanding parking tickets
• Complete screenings and assist with hearings under the Administrative Monetary Penalties program
• Process and administer and approve license applications and payments, and record in database
• Process, administer and approve sign permit applications and payments, and record in database
• Provide administrative support to the division, including but not limited to: minute taking, maintaining web pages, compiling statistics, maintaining automated telephone line, ordering office supplies and uniforms, preparing documentation and mailings, and assisting in preparation of ads and educational materials
• Assist in planning and organizing meetings for staff, committee members and public meetings
• Complete Freedom of Information requests/searches as received
• Other duties as assigned

What you will bring:

• Post-secondary education in business administration, paralegal studies or related field with a minimum of three (3) years’ experience in a customer service or administrative office environment with municipal, legal and/or licensing experience. Equivalent combinations of education and experience may be considered.
• Ability to interact with the public, elected officials, and other parties in a positive, professional and confidential manner
• Knowledge of City by-laws would be considered an asset
• Demonstrated initiative and ability to respond effectively and promptly to requests from members of the public
• Excellent written and verbal communication skills
• Demonstrated ability to work effectively in a team environment
• Ability to effectively handle multiple tasks and changing priorities within a fast-paced environment
• Proficiency in Microsoft Office (Word, Excel, PowerPoint); previous experience with the AMANDA system would be an asset 
• A passion for promoting and maintaining a healthy and safe workplace and the ability to work respectfully and effectively in a team environment
• Strong commitment to delivering quality customer service
• Demonstrated commitment to Reconciliation, Equity, Accessibility, Diversity and Inclusion

What we will require:

• A Police Criminal Record and Judicial Matters Check satisfactory to the City
• Proof of your current and valid certificate(s), licenses and/or educational qualifications, if applicable

e You @ Waterloo (Our Commitment to Diversity, Equity, Inclusion and Belonging):

The City of Waterloo acknowledges that our work takes place on the land traditionally cared for by the Haudenosaunee, Anishnaabe and Chonnonton Peoples, and is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River.  The City is dedicated to advancing the organization’s commitment to Reconciliation, Equity, Accessibility, Diversity and Inclusion and to reducing barriers to employment opportunities. Applications from members of historically underrepresented groups, including Black, Indigenous, racialized communities, women, persons with disabilities and members of 2SLGBTQIA+ are encouraged for positions at all levels within the organization. Candidates from historically underrepresented groups are encouraged to self-identify in their application.

Accommodations are available throughout all stages of the recruitment process in accordance with the Human Rights Code and other applicable legislation. We encourage applicants to access support(s) that may be needed. To request accommodation during the application process, please email recruitment@waterloo.ca, quoting the position and competition number. Applicants advancing to the next stages of the recruitment process will be provided with additional opportunities to make their needs known.

Staff Association:

Qualified and eligible City of Waterloo Staff Association applicants will be considered first for this posting.