Network Administrator and Infrastructure Analyst

Network Administrator and Infrastructure Analyst

Why work with us:

The City of Waterloo is a rewarding place to work. Each day, you will support and/or participate in the delivery of services that impact residents of this city, making it a great place to live, work and play for everyone.

Home to two world-class universities, a top-ranked college, a tech ecosystem, entrepreneurs and small businesses, there is a readiness to do things differently in Waterloo. Our vision is to be a leader in sustainability and to build a future-ready community for all. We are committed to workplace wellbeing and providing an inclusive, safe and enjoyable work environment.

For more information about the City of Waterloo’s Strategic Plan, Vision, Values and Guiding Principles, please click here: City of Waterloo 2023-2026 Strategic Plan.

What we offer:

• Supportive and caring organization that promotes respect, inclusivity, sustainability, health, safety and wellness.
• Dedication to the organization’s commitment for Reconciliation, Equity, Accessibility, Diversity and Inclusion through ongoing training and access to related programs and workshops, opportunities to connect with others around topics of social justice and equity, and opportunities to be involved with the initiatives that guide this corporate journey.
• A commitment to environmental sustainability as demonstrated in many plans and policies.  For example, we are working towards reducing our corporate greenhouse gas emissions to net-zero by 2050, with real progress underway.
• Certification as a Living Wage Champion with fulsome employer-paid benefits package (extended health and dental care), including paid sick days, long-term disability, life insurance, Employee and Family Assistance Program and Maternity/Parental Leave Top-Up.
• Defined Benefit Pension Plan (OMERS) eligibility for all employees.
• Up to 10 paid Reservist Leave days per year, with single contribution OMERS buyback option for any unpaid time.
• Flexible work schedules, paid vacation and personal days, and the opportunity to bank overtime.
• Easy and sustainable commuting options through the TravelWise program, which offers public transit discounts and a dedicated carpool network for employees.
• Substantial internal and external training and development opportunities along with opportunities to get involved and give back to the community.
• Enjoyable employee-wide events, activities, site visits, BBQs to connect with co-workers.
• Complimentary FitPass for access to leisure, swim, and fitness drop-in programs for employees and family members.

…And so much more!

What you will do:

Reporting to the Manager, Network & Infrastructure, the Network Administrator and Infrastructure Analyst is responsible for maintenance and support of the City’s Systems, Networks, Telecommunications and Security infrastructures, including the following accountabilities:

• Build, configure, deploy and maintain servers in physical and virtual environments (VMware) to ensure connectivity and high performance standards.
• Monitor servers and schedule preventative maintenance; patching for any security vulnerabilities.
• Maintain and support City network Infrastructure.
• Maintain voice, data and communication infrastructure (Cisco Call Manager & Unity, Microsoft Teams).
• Maintain user accounts and mailboxes.
• Monitor and maintain systems security, endpoint security, user access, file security and servers security.
• Monitor and maintain system backups.
• Maintain and setup mobile devices (smartphones, cell phones and tablets) within Microsoft Intune.
• Provide support to end users for any system issues and collaborate with the Technical Support Team, Software & DBA Team, and GIS Team.
• Perform and take on other duties and tasks as assigned by the Manager.

What you will bring:

• Post-secondary degree or diploma in Computer Science, Network and Security Technology, Computer Systems Technology or a related discipline with a minimum of five (5) years work experience in network and system administration; or an equivalent combination of experience and education.
• Must have technical knowledge and experience in server, network and security technologies (Windows 2019 and later, Domain Controllers & Active Directory, security, Group policy), server virtualization in VMware, setup and implementation.
• Must have in-depth knowledge of the following: L2/L3 protocols in a TCP/IP network, network security principles and technologies such as VPNs, solutions and management systems, TCP/IP network design and troubleshooting including wireless, switching and routing technologies, backup and recovery systems.
• Hands on Experience deploying & upgrading network equipment and applying security patches.
• Knowledge in tools used for proactive network monitoring and network scanning/auditing.
• Related experience with Cisco Unified Communications and networking would be an asset.
• Proven ability to learn new technologies and skills.
• Demonstrated ability to effectively compose technical documentation.
• Excellent interpersonal and communication skills are required to interact effectively with customers, coworkers and other stakeholders.
• Excellent problem solving skills and demonstrated analytical ability to support users.
• Demonstrated ability to work effectively both independently and within a team environment with a positive attitude.
• Industry certifications in Cisco, VMware & Microsoft certified Azure Administrator (CCNP, CCIE, VCP) are considered an asset.
• Preference will be given to candidates with demonstrated hands-on experience in Cisco Routing and Switching, Cisco Unified communications (VoIP), Azure Data Centre infrastructure, Microsoft Teams, Microsoft Intune, Microsoft 365 & Hybrid Exchange Server, VMware environment.
• Valid MTO ‘G’ class driver’s licence in good standing with access to reliable transportation for business use purposes is required to perform the job.
• Strong commitment to delivering quality customer service.
• A passion for promoting and maintaining a healthy and safe workplace and the ability to work respectfully and effectively in a team environment.
• Demonstrated commitment to Reconciliation, Equity, Accessibility, Diversity and Inclusion.

What we will require:

• A Criminal Record and Judicial Matters Check satisfactory to the City.
• Proof of your current and valid certificate(s), licenses and/or educational qualification, if applicable.

*Hours of Work:

• Regular hours of work will be scheduled Monday to Friday between the hours of 7:00am and 6:00pm.
• Participation in on-call on a rotational basis will be required.
• Overtime may be required.

Be You @ Waterloo (Our Commitment to Diversity, Equity, Inclusion and Belonging): 

The City of Waterloo acknowledges that our work takes place on the land traditionally cared for by the Haudenosaunee, Anishnaabe and Chonnonton Peoples, and is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River.  The City is dedicated to advancing the organization’s commitment to Reconciliation, Equity, Accessibility, Diversity and Inclusion and to reducing barriers to employment opportunities. Applications from members of historically underrepresented groups, including Black, Indigenous, racialized communities, women, persons with disabilities and members of 2SLGBTQIA+ are encouraged for positions at all levels within the organization. Candidates from historically underrepresented groups are encouraged to self-identify in their application.

Accommodations are available throughout all stages of the recruitment process in accordance with the Human Rights Code and other applicable legislation. We encourage applicants to access support(s) that may be needed. To request accommodation during the application process, please email recruitment@waterloo.ca, quoting the position and competition number. Applicants advancing to the next stages of a recruitment process will be provided with additional opportunities to make their needs known. 

Our use of AI during recruitment:

Our applicant tracking system includes artificial intelligence (AI) features, such as tools that highlight relevant work history or suggest potential job matches. These features are built into the system and may be visible to staff. AI does not make any screening or hiring decisions, and all decisions about interviews and hiring are made by City staff in accordance with applicable City policies and procedures.

Staff Association:

Qualified and eligible City of Waterloo Staff Association applicants will be considered first for this posting.