Office Administration / Support Summer Student

Office Administration / Support Summer Student

Why work with us:

The City of Waterloo is a rewarding place to work. Each day, you will support and/or participate in the delivery of services that impact residents of this city, making it a great place to live, work and play for everyone.

Home to two world-class universities, a top-ranked college, a tech ecosystem, entrepreneurs and small businesses, there is a readiness to do things differently in Waterloo. Our vision is to be a leader in sustainability and to build a future-ready community for all. We are committed to workplace wellbeing and providing an inclusive, safe and enjoyable work environment.

For more information about the City of Waterloo’s Strategic Plan, Vision, Values and Guiding Principles, please click here: City of Waterloo 2023-2026 Strategic Plan.

What we offer:

• Supportive and caring organization that promotes respect, inclusivity, health, safety and wellness;
• Dedication to the organization’s commitment for Reconciliation, Equity, Accessibility, Diversity and Inclusion through ongoing training and access to related programs and workshops, opportunities to connect with others around topics of social justice and equity, and opportunities to be involved with the initiatives that guide this corporate journey;
• Certification as a Living Wage Champion;
• Defined Benefit Pension Plan (OMERS) eligibility for all employees;
• Employee-wide events, activities, site visits, BBQs, etc.;
• Complimentary FitPass for City of Waterloo employees and family members for leisure, swim, and fitness drop-in programs; and,
• So much more!

What you will do:

Reporting to Manager, Service Centre Operations, your primary responsibilities will include, but are not limited to, the following:  

• Assist Customer Service and Administrative staff with customer inquiries and requests (front counter, phone, and online)
• Assist with service requests for work that needs to be completed and ensure inquiries are delivered to the appropriate staff
• Enter data from time and equipment cards using Maximo
• Provide administrative support and track boot allowances for all divisions
• Daily cash handling and associated reporting; reconciling and balancing revenues
• Provide administrative support to both office and field staff

What you will bring: 

• Currently enrolled or recently graduated from a post-secondary program in Office Administration or related field
• Previous front line customer service or administrative experience preferred
• Experience with cash handling, point of sale transactions and deposit systems is preferred
• Excellent interpersonal and communication skills
• Demonstrated ability to work collaboratively and independently as required
• Strong commitment to providing quality customer service and supporting teamwork
• Ability to handle changing priorities and frequent interruptions
• Strong organizational skills, attention to detail and ability to deal with fluctuating volumes and pace of work
• Ability to assess, diffuse or take appropriate action when dealing with difficult/challenging situations
• Must be proficient with computer systems such as Microsoft Office, with strong computer proficiency to learn new programs
• A passion for promoting and maintaining a healthy and safe workplace and the ability to work respectfully and effectively in a team environment
• Strong commitment to delivering quality customer service
• Demonstrated commitment to Reconciliation, Equity, Accessibility, Diversity and Inclusion

 What we will require:

• A Police Criminal Record and Judicial Matters Check satisfactory to the City
• Proof of your current and valid certificate(s), licenses and/or educational qualification, if applicable

Hours of Work:  Up to 12 hours per week, typically scheduled Monday - Friday between the hours of 8:30 a.m. - 4:30 p.m. subject to operational needs. 

Be You @ Waterloo (Our Commitment to Diversity, Equity, Inclusion and Belonging):

The City of Waterloo acknowledges that our work takes place on the land traditionally cared for by the Haudenosaunee, Anishnaabe and Chonnonton Peoples, and is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River.  The City is dedicated to advancing the organization’s commitment to Reconciliation, Equity, Accessibility, Diversity and Inclusion and to reducing barriers to employment opportunities. Applications from members of historically underrepresented groups, including Black, Indigenous, racialized communities, women, persons with disabilities and members of 2SLGBTQIA+ are encouraged for positions at all levels within the organization. Candidates from historically underrepresented groups are encouraged to self-identify in their application.

Accommodations are available throughout all stages of the recruitment process in accordance with the Human Rights Code and other applicable legislation. We encourage applicants to access support(s) that may be needed. To request accommodation during the application process, please email recruitment@waterloo.ca, quoting the position and competition number. Applicants advancing to the next stages of the recruitment process will be provided with additional opportunities to make their needs known.