Program Clerk - Marriage Licences and Civil Marriages

Program Clerk - Marriage Licences and Civil Marriages

Why work with us:

The City of Waterloo is a rewarding place to work. Each day, you will support and/or participate in the delivery of services that impact residents of this city, making it a great place to live, work and play for everyone.

Home to two world-class universities, a top-ranked college, a tech ecosystem, entrepreneurs and small businesses, there is a readiness to do things differently in Waterloo. Our vision is to be a leader in sustainability and to build a future-ready community for all. We are committed to workplace wellbeing and providing an inclusive, safe and enjoyable work environment.

For more information about the City of Waterloo’s Strategic Plan, Vision, Values and Guiding Principles, please click here: City of Waterloo 2023-2026 Strategic Plan.

What we offer:

• Supportive and caring organization that promotes respect, inclusivity, health, safety and wellness;
• Dedication to the organization’s commitment for Reconciliation, Equity, Accessibility, Diversity and Inclusion through ongoing training and access to related programs and workshops, opportunities to connect with others around topics of social justice and equity, and opportunities to be involved with the initiatives that guide this corporate journey;
• Certification as a Living Wage Champion;
• Defined Benefit Pension Plan (OMERS) eligibility for all employees;
• Flexible work schedules, paid vacation and personal days, and the opportunity to bank overtime;
• Substantial internal and external training and development opportunities;
• Opportunities to get involved and give back to the community;
• Employee-wide events, activities, site visits, BBQs, etc.;
• Complimentary FitPass for City of Waterloo employees and family members for leisure, swim, and fitness drop-in programs; and,
• So much more! 

What you will do:

Reporting to the Deputy City Clerk, your primary responsibilities will include, but are not limited to, the following:  

• Administer the Marriage License and Civil Marriage Ceremony Program
• Issue Marriage Licences, schedule and conduct marriage ceremonies
• Prepare reports relating to the Marriage License and Civil Marriage Ceremony Program
• Assist with issuing burial permits and related activities
• Respond to in-person, telephone and email inquiries by providing information about the Marriage License/Civil Marriage Ceremony Program, burial permit issuance and other divisional programs
• Assist customers at the counter as the first point of contact
• Provide general support to division
• Other duties as assigned

What you will bring:

• Two (2) year college diploma in business administration or related field with one to two (1-2) years of customer service experience, preferably in the public sector;  equivalent combinations of education and experience may be considered
• Demonstrated attention to accuracy and detail in a time sensitive environment
• Excellent verbal and written communication and customer service skills
• Ability to multi-task in a fast-paced environment characterized by changing priorities while attending to details
• Ability to exercise tact and discretion in dealing with confidential issues
• Demonstrated ability to work effectively both independently and in a team setting 
• Ability to take initiative and work proactively with little direction
• Familiarity with the Vital Statistics Act and Marriage Act
• Computer proficiency in a variety of programs including Microsoft Office and Electronic Records Management software
• A passion for promoting and maintaining a healthy and safe workplace and the ability to work respectfully and effectively in a team environment
• Demonstrated commitment to Reconciliation, Equity, Accessibility, Diversity and Inclusion

What we will require:

• A Police Criminal Record and Judicial Matters Check satisfactory to the City
• Proof of your current and valid certificate(s), licenses and/or educational qualification, if applicable
• Applicants may be required to undergo skills assessment testing 

Be You @ Waterloo (Our Commitment to Diversity, Equity, Inclusion and Belonging):

The City of Waterloo acknowledges that our work takes place on the land traditionally cared for by the Haudenosaunee, Anishnaabe and Chonnonton Peoples, and is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River.  The City is dedicated to advancing the organization’s commitment to Reconciliation, Equity, Accessibility, Diversity and Inclusion and to reducing barriers to employment opportunities. Applications from members of historically underrepresented groups, including Black, Indigenous, racialized communities, women, persons with disabilities and members of 2SLGBTQIA+ are encouraged for positions at all levels within the organization. Candidates from historically underrepresented groups are encouraged to self-identify in their application.

Accommodations are available throughout all stages of the recruitment process in accordance with the Human Rights Code and other applicable legislation. We encourage applicants to access support(s) that may be needed. To request accommodation during the application process, please email recruitment@waterloo.ca, quoting the position and competition number. Applicants advancing to the next stages of the recruitment process will be provided with additional opportunities to make their needs known.

Staff Association:  Qualified and eligible City of Waterloo Staff Association applicants will be considered first for this posting.